Are the pairs authentic?
All our products are certified 100% authentic by our company according to a strict process established by our independent experts. Our experts check each pair thoroughly before shipping, and your product is delivered to you with a ITR certificate of authenticity.
How do you verify the authenticity of your products?
We have developed a very strict authentication process based on our expertise. Our independent experts meticulously authenticate each pair according to the criteria we have established. They observe in detail: seams, colour, weight, feel, smell, materials, box, packaging, accessories, stickers, and even fonts. A check for the presence of the few details that only appear on authentic pairs is then carried out using an ultraviolet lamp.
DELIVERY AND RETURN
DELIVERY AND RETURN
We ship your package via UPS, our delivery partner. Your parcel is insured and delivered with a signature. You will receive your tracking number by email and/or SMS so you can follow the progress of your shipment in real time.
Delivery times :
- Sizes "48h delivery" = 48 working hours
- Fast delivery = 3 to 7 working days
- Medium delivery = 5 to 12 working days
- Extended delivery = 2 to 4 weeks
- Free exchanges and returns within 14 days of receiving your order.
- Returns are free from Belgium.
Delivery costs :
Delivery charges are calculated directly at checkout. They differ according to :
- The country of delivery
- The total price of your order
- The promotional code applied
- The integration to our loyalty program.
- Current discounts
Additional delays may apply to very limited items. If the item you have purchased is one of these, you will be informed by phone and/or email. Thank you for your understanding.
We accept standard credit cards, as well as payment with Paypal.
If you have any questions, please do not hesitate to contact our customer service
We use the standard Secure Sockets Layer (SSL) technology, which allows us to encrypt sensitive information. Our HTTPS certified site is therefore unable to read your information, whether it is your first and last name, or information concerning your payment method.
This protocol allows different functionalities:
Double authentication: this ensures that your data is sent to the secure server in question.
Encryption: your data is encrypted and only the secure server can read it.
Data integrity: verification of the transferred data to ensure that it remains intact.